These Terms and Conditions govern the booking and participation in guided tours and tastings organised by Tenute Navarra. Confirmation of a booking implies full acceptance of these conditions.
A booking request is considered valid only upon receipt of written confirmation from Tenute Navarra, sent by e-mail.
The availability of visits and tastings is subject to confirmation and may vary depending on operational requirements.
All prices shown include VAT, unless otherwise stated. The following payment methods are accepted:
Any modification requests must be communicated by e-mail at least 48 working hours before the scheduled visit date.
Changes to the number of participants will be handled as follows:
Any requests to modify the visit itinerary or tasting type are also subject to availability and confirmation by the estate.
Cancellations must be communicated exclusively by e-mail. Unless otherwise stated, the following conditions apply:
Tenute Navarra reserves the right to modify the time, itinerary or venue of the experience should this be necessary for operational reasons.
In the event of force majeure, adverse weather conditions, safety reasons or unforeseeable circumstances preventing the experience from taking place, Tenute Navarra may cancel the visit.
In such cases, the guest may choose, subject to availability, between:
The time communicated in the booking confirmation must be respected.
To ensure the smooth running of the experience and out of respect for other participants, late arrivals may result in the inability to join the visit without entitlement to a refund.
Should Tenute Navarra need to modify the visit time for operational reasons, the guest will be informed with as much notice as possible.
Any allergies, food intolerances or specific dietary requirements must be communicated at the time of booking or with reasonable advance notice.
In the absence of prior notification, Tenute Navarra cannot guarantee the availability of dedicated alternatives and accepts no liability arising from failure to notify.
Wine and other alcoholic beverage tastings are reserved exclusively for participants who have reached the age of eighteen, in accordance with current regulations.
Where available, a non-alcoholic alternative may be offered to minors.
Access to production areas is permitted exclusively when accompanied by authorised Tenute Navarra staff. Throughout the visit, participants are required to follow the instructions provided by the guide and estate staff.
For safety reasons, guests are required to:
In the event of an emergency, all visitors must follow the instructions of staff, remain calm and use only the designated emergency exits.
Small pets are welcome provided they are carried in appropriate carriers or kept on a lead.
For particular requirements or for pets of a different size, please contact Tenute Navarra in advance to verify access arrangements.
Tenute Navarra is not liable for any damage, loss or theft of personal belongings occurring during the visit, except as provided by applicable law.
Participants are required to use the estate’s spaces, equipment and furnishings with due care and are responsible for any damage caused by negligent behaviour or failure to follow the instructions provided.
By confirming a booking, the guest declares to have read, understood and fully accepted these Terms and Conditions.
If you have any questions, please contact us at +39 342 553 34 82
